How Can I Recover My Grab Account?

Why is my grab driver account suspended?

To keep the Grab platform effective and secure, our system automatically suspends Driver Accounts if fraudulent or unusual activities have been detected.

Please ensure to check your Driver app, Grab-registered number or the email account for notifications and more information about the account suspension..

How do I transfer my account to my new phone?

What to do if I changed my mobile device or numberAt the top right corner, click on the Connect account to Grab App option.Fill in your new mobile number. Then tap on the Get Verification Code button.You’ll receive a push notification with a verification code in your Grab app. … Key in the verification code and click on the Connect button.

How do I contact Grab pay?

Fraudulent activity or stolen e-money: You agree to immediately notify the Company by sending an e-mail to or by calling on the following Customer Service number Tel: +63 (0)2-8837100 of any fraudulent activity or theft of funds in the GrabPay Wallet of which you become aware.

Can I have 2 Grab accounts?

Grab Passenger Reactivation Form Each passenger is only allowed ONE ACCOUNT PER DEVICE. Creating a duplicate account for any reason can and will result in the deactivation of my Grab account.

Why can’t I edit my grab profile?

From the homepage tap on “Account” (bottom-right icon) Tap on “Edit Profile” (below your account name) Tap on “Edit” (top-right) Enter your Grab PIN if you have it set up.

How do I call grab support?

Get personalized help, call us from your Grab appTap on Account & go to Help Centre from your Grab app.Select Help Centre, scroll down & tap Call Us. 28 Sin Ming Lane, #01-143, Midview City. Singapore 573972. About. Brand Story. Consumer. What’s New. Transport. GrabExpress. GrabFood. GrabPay. Subscriptions. Driver. What’s New.

Can Grab account be shared?

Any user with a registered Grab account can share and receive GrabPay Credits. Don’t forget to make sure that you have enough balance to cover the amount you want to share.

How can I add my bank account in grab?

Follow these 7 steps to get set up quickly:On Grab’s home screen, tap on the Payment button at the bottom.At the top-right hand corner, tap on the Settings icon.Go to Payment Methods.Tap on Add Payment Methods.Select the Credit / debit card option.More items…

Why can’t I book in grab?

Your internet connection may be unstable. We may not be able to process your booking request if the connection keeps breaking up. Try this instead: Make sure that your device has access to a stable Wi-Fi connection, or that your mobile data connection is switched on.

How can I retrieve my grab account?

After confirming your PIN, please enter your email address. Your email will be used for recovery of your Grab account, sending of eReceipts, and other correspondence. After setting up your PIN, your card details will be saved on your account for when you log in to a new device or re-login to your Grab App.

How do I reactivate my grab passenger account?

How Do I Reinstate My Grab Account? Simple. Just fill up the correct Grab appeal forms: Use this form if you’re a passenger.

Why can’t I log into my grab account?

Unsuccessful login You may be prompted to Confirm Your Account when you’ve previously linked your Grab account to Facebook or Google. Continue logging in with either your Google or Facebook account. Let us know, after trying your Facebook or Google account, if you are still unable to log in.

Why grab is not working?

Check your device manual or internet service provider to restore your connectivity before trying Grab again. Open Settings, look for Software Updates and tap Manually Update. This will search for available updates, and update your Android OS as required. … If a Grab update is available, tap Update.

How do I log into my old grab account?

If you would like to reuse your old number, please follow the steps below:Enter the Grab account with the Start With Phone Number button.Enter the email that is already registered in the Grab account.If you get the message ‘More Secure Enter’, try selecting the Start button with Facebook or Google.

Is grab car still available?

GrabCar is Back to Serve You! Grab PH.